Got a Cute Pet? FAQs

What’s the difference between CARICATURE and POP ART?

Our artists make a unique caricature from the photo that you provide by drawing your pet by hand as an original cute character; highlighting the features that make him/her special. It is created in the artist’s style as shown in the examples in the Caricature menu.
 
Our artists create a striking pop art image from the photo that you provide by editing your pet’s image by hand; removing the background, enhancing the contrasts of the image, creating painterly effects, and then our artist will hand edit the elements to develop the image in a pop art style as shown in the examples in the Pop Art menu.

 

 

Can I have two (or more) pets printed on the same product?

It is much easier to work with single pets, but we can try and accommodate for those with more than one pet. There will be additional charges. Please contact us with your specific questions for having more than one pet on a product.
 
How long does it take to get my order?
The time may vary, but we will keep you notified throughout the whole process. This is a custom design, so expect the time necessary to make a great product that you will love. Once we receive your order and uploaded photo, we will show you a proof of the artwork to get your approval in no more than 5 business days. After we receive your approval, time to deliver will be 1 - 2 weeks, depending on the shipping type that is chosen.
 
What’s the best kind of photo?
These are some examples of good photos:
We know that sometimes pets may not cooperate, but the best photos for creating a custom design need to have full body showing, in focus, good lighting and simple background. If for some reason, the photo that you submit is not adequate, we will let you know.
 
How do I select the color background?
Pick a color that gives the most contrast against your animals fur. If you have a light colored pet, then choose darker colors; and if you have a dark colored pet, pick lighter colors for the background. Our artists will definitely advise if we see a potential problem with the background color that you request.
 
What if I’m not happy with the custom design?
We work diligently to make sure that you are happy with the design before we ship. We want you to love the finished product. Once you give approval of the design, we are not able to take returns since these items are custom and personalized for you and your pet.  We will want to make it right if there is any error in printing or manufacturing defect.
 
Can I buy the digital file of the finished design?
We are unable to reasonably price the custom art files for you to own. However, if you would like to reorder your pet’s design in the future, we archive files in order for you to do so. We can offer discounts on future orders that use the same design.
How do I order a Got a Cute Pet? custom product?
To best explain how to order a custom product, we've created a video. In this video we walk you through the form, how to use it and how to customize your product.
 
I still have more questions…
Please contact us and we’ll be happy to answer any questions that you have.